Privacy Policy — rnb96

rnb96 ("we", "us", "our") operates the online casino and sportsbook platform accessible at rnb96.net (the "Platform"). This Privacy Policy describes how rnb96 collects, processes, stores, and shares personal data in connection with the registration and use of player accounts, deposits and withdrawals, game play, customer support interactions, and promotional activities.

This Policy applies to all individuals who access or use the rnb96 Platform, including registered account holders and unregistered visitors. It should be read alongside our Terms & Conditions, which govern the overall relationship between rnb96 and its players.

By registering an account or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood how rnb96 handles your personal data. If you disagree with any aspect of this Policy, you should discontinue use of the Platform and contact [email protected] to close your account.

For the purposes of applicable data protection law, rnb96 is the data controller responsible for the personal data collected through the Platform. As data controller, rnb96 determines the purposes and means by which your personal data is processed.

rnb96 is an internationally licensed online gambling operator serving players primarily in Indonesia. All data processing activities described in this Policy are carried out in accordance with the obligations imposed on rnb96 under its international operating licence, which includes obligations equivalent to those found in widely adopted data protection frameworks.

For all data protection queries, access requests, or complaints, the designated point of contact is the rnb96 Data Protection team, reachable at [email protected] with the subject line "DATA PROTECTION ENQUIRY".

rnb96 collects the following categories of personal data from players. We apply the principle of data minimisation — we only collect what is genuinely necessary for the purposes described in this Policy.

rnb96 collects personal data through the following channels:

• Direct Submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion, you provide data directly to rnb96.
• Automated Technical Collection: When you access the Platform, our servers and analytics tools automatically collect Technical Data and Usage Data as described in Section 3. This includes IP address logging, session tracking, and device fingerprinting for security purposes.
• Cookies and Similar Technologies: rnb96 uses cookies, pixel tags, and local storage to maintain login sessions, remember preferences, and collect aggregate analytics data. See Section 10 for full details on our cookie practices.
• Third-Party Game Providers: Game studios operating on the rnb96 Platform (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may transmit player session data to rnb96 for integrity and settlement purposes. rnb96 remains the data controller for this information.
• Payment Processors: Indonesian bank transfer partners and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) confirm transaction completion and transmit masked account identifiers to rnb96 for reconciliation purposes.
• Fraud and AML Screening: rnb96 may use third-party identity verification and sanctions-screening services to cross-reference player identity data against publicly available databases as part of our KYC and AML obligations.

rnb96 processes personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing Identity Data, Contact Data, and Financial Data is necessary to perform the contract between rnb96 and you (the Terms & Conditions). Without this processing, we cannot operate your account, process deposits, settle winnings, or provide customer support.
• Legal Obligation: KYC verification, AML transaction monitoring, and sanctions screening are carried out to comply with the legal obligations imposed on rnb96 under its international operating licence. rnb96 cannot waive these requirements at a player's request.
• Legitimate Interests: Processing Technical Data and Usage Data for fraud prevention, duplicate account detection, security monitoring, and Platform performance improvement is justified by rnb96's legitimate interest in operating a safe and commercially viable platform. This interest has been assessed against player privacy rights and does not override them.
• Consent: Marketing communications (promotional emails, bonus SMS notifications) are sent only where you have provided explicit opt-in consent. You may withdraw this consent at any time by updating your Account preferences or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any prior processing.

6.1 Account Operations. We use your Identity and Contact Data to create and maintain your rnb96 account, authenticate your logins, process password resets, and deliver essential account-related communications such as transaction confirmations and security alerts.

6.2 Financial Transactions. We use your Financial Data to process deposits received from Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), to settle withdrawals to your verified payment method, and to maintain accurate financial records for audit and compliance purposes. All transactions are denominated exclusively in Indonesian Rupiah (IDR).

6.3 KYC and AML Compliance. We use Identity and Financial Data to verify that you meet the eligibility requirements set out in the Terms & Conditions (including the 21-year minimum age requirement) and to monitor transactions for patterns consistent with money laundering, fraud, or other financial crime. Where required by law or our licence obligations, we may report suspicious activity to appropriate authorities.

6.4 Game Integrity and Responsible Gaming. We use Gaming Data to monitor for bonus abuse, collusion, and other forms of cheating. We also use Gaming Data to identify players who may be exhibiting signs of problem gambling — such as rapid increases in bet size, extended sessions, or repeated self-exclusion requests — so that our responsible gaming team can intervene proactively. See our Responsible Gaming page for full details.

6.5 Customer Support. We use Communication Data to handle your support enquiries efficiently, track open tickets, resolve disputes, and conduct quality assurance reviews. Support conversations may be reviewed by rnb96 staff for training purposes, with identifiable personal data anonymised before use in training materials.

6.6 Marketing and Promotions. Where you have opted in to marketing communications, we use your Contact Data, game preferences, and deposit history to send you personalised promotional offers, bonus notifications, and seasonal campaigns (such as offers tied to Idul Fitri, Ramadhan, or Indonesian Independence Day). You can opt out at any time — opting out will not affect your ability to play or access your account.

6.7 Platform Improvement. We use aggregated and anonymised Usage Data and Technical Data to analyse how players interact with the Platform, identify performance bottlenecks, prioritise feature development, and improve the overall user experience. At this stage of processing, data is not linked to individual player identities.

rnb96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below:

• Game Studio Partners: Licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) receive a player session token and anonymised session data required to deliver game content and calculate settlements. These providers do not receive your full identity or financial data.
• Payment Service Providers: Indonesian bank partners and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and regulatory obligations.
• KYC and Identity Verification Providers: rnb96 uses third-party KYC services to verify identity documents and screen against sanctions lists. These providers process your Identity Data under data processing agreements that restrict their use of your data to the verification service only.
• Fraud Prevention and AML Services: Transaction data and device fingerprints may be shared with fraud intelligence platforms to detect and prevent financial crime. Data shared for this purpose is subject to strict contractual confidentiality obligations.
• Legal and Regulatory Authorities: rnb96 will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, a valid court order, or the requirements of our operating licence. We will notify affected players of such disclosures where legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of rnb96's business, player data may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections being maintained.

rnb96 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, and licence obligations. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. Where anonymised data is retained for aggregated analytics purposes, it no longer constitutes personal data under applicable law.

rnb96 implements a layered security architecture to protect player personal data against unauthorised access, disclosure, alteration, and destruction. The following technical and organisational measures are in place:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and the rnb96 Platform is encrypted using 256-bit SSL/TLS. The Platform enforces HTTPS across all pages and API endpoints.
• Encryption at Rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest using AES-256 encryption in our data storage systems.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. rnb96 staff are assigned role-based access permissions, and all access to sensitive data systems is logged and audited.
• Two-Factor Authentication: rnb96 encourages all players to enable two-factor authentication (2FA) on their accounts. 2FA is mandatory for all rnb96 staff with access to production data systems.
• Penetration Testing: The Platform undergoes regular third-party security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: rnb96 maintains a documented data breach incident response plan. In the event of a confirmed breach affecting player personal data, rnb96 will notify affected players and relevant authorities within the timeframes required by our licence obligations.
• Staff Training: All rnb96 personnel with access to personal data receive mandatory data protection training on joining and annually thereafter.

rnb96 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and collect aggregate analytics data. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, store your language preference, and enable core security features such as CSRF protection. These cookies cannot be disabled without breaking Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players navigate the Platform — which pages are visited most often, where players encounter errors, and how long sessions last. This data is used in aggregate form to improve Platform performance. No personally identifiable information is collected via these cookies.
• Functional Cookies: These cookies remember your in-Platform preferences, such as your preferred game lobby view and notification settings, to provide a more personalised experience.
• Marketing and Attribution Cookies: Where you have accessed the Platform via a promotional link, an attribution cookie may record the source of your visit for internal marketing effectiveness reporting. These cookies do not track your activity on third-party websites.

Most web browsers allow you to control cookies through their settings. You can instruct your browser to refuse all cookies, to alert you when a cookie is being sent, or to delete existing cookies. Please be aware that disabling strictly necessary cookies will impair your ability to use the Platform. For detailed guidance on managing cookies in your specific browser, refer to the documentation provided by your browser vendor.

Subject to applicable law and certain limited exceptions (such as where retention is required by our legal or licence obligations), you have the following rights in relation to your personal data held by rnb96:

• Right of Access: You may request a copy of the personal data rnb96 holds about you. We will provide this within 30 days of receiving a valid request.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. For data that you can edit directly in your Account Settings (such as contact information), you may update it there without needing to contact support.
• Right to Erasure: You may request that rnb96 delete your personal data. This right is subject to our legal retention obligations — for example, KYC and financial transaction records must be retained for the periods specified in Section 8. Where full erasure is not immediately possible, we will anonymise your data as far as possible.
• Right to Restriction: You may request that rnb96 restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests (such as marketing profiling). rnb96 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based solely on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, contact the rnb96 Data Protection team at [email protected] with the subject line "DATA RIGHTS REQUEST". We may need to verify your identity before processing your request. We will respond within 30 calendar days. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

The rnb96 Platform is strictly for adults aged 21 and over. rnb96 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the KYC process applied to every new account registration.

If rnb96 discovers or is notified that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all funds will be returned to the payment source, and all associated personal data will be deleted from our systems as promptly as our legal obligations allow.

rnb96 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, our Platform features, or applicable law. When we make material changes, we will notify registered players by displaying a prominent notice on the Platform and, where the change significantly affects your rights, by sending an email to your registered address with at least 14 days' notice before the change takes effect.

For minor or administrative updates (such as clarifications of existing practices or corrections of typographical errors), rnb96 may update the Policy immediately without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Continued use of the rnb96 Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically so that you remain informed about how we handle your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or the way rnb96 handles your personal data, please contact us using the details below. Our support team includes Indonesian-speaking agents and is available 24/7, with data protection specialists available during Western Indonesia Time (WIB, UTC+7) business hours.